We package your precious chocolate with care and perfection: that means, with insulating foil and, when the weather is warm, a special ice pack. Your order is then carefully wrapped in beautiful black tissue paper and sealed with a foiled sticker.

If we are concerned about extreme heat causing damage to your chocolate (and it won’t be everything you dreamed of), we delay delivery until it is a perfect temperature to ship. If this results in excessive delay, we will contact you to arrange an alternate delivery date.

All of your purchases are covered by our No Melt Guarantee. If your chocolate and gifts arrive melted or affected by hot Australian weather, we guarantee that we'll set it right: whether by refund, replacement or gift card issue as appropriate.