At GODIVA, we put as much care into the delivery of your chocolates as we do creating them, which is why dispatch times are designed to ensure they always arrive in pristine condition. Depending on your location, we have two delivery options to choose from:

Shipping
From Monday to Thursday, order before 10am and your precious chocolates will be sent the very same day (excluding public holidays). To avoid any damage, orders placed on Friday and the weekend are dispatched by 10am Monday.

VIC, NSW, QLD, SA & TAS Customers - Courier Service

WA, NT & PO Boxes - Australia Post

(CURRENTLY UNAVAILABLE) Four Hour Delivery, Melbourne Metro
We get it. Sometimes, perfection can’t wait. GODIVA can arrange for your chocolates to be with you within four hours. Currently, this is available in the Melbourne Metro area, seven days a week between 10am-4pm. As we grow and open more stores across Australia, we’ll be proudly offering this delicious service far and wide.

Godiva Australia is not responsible if the wrong delivery address is given and the package is delivered to the wrong and/or unknown recipient. If the address is undeliverable or the package is unclaimed, Godiva Australia does not offer refunds even if the package is returned.

There are a few reasons an order can be returned to sender but most often it is due to an incorrect address. Please get in touch with Godiva Australia if you receive information regarding your parcel being returned to sender. New shipping charges will be invoiced for orders that had an incorrect address originally provided.

Because of the delicate nature of GODIVA chocolates, we don’t risk shipping them outside Australia. Of course, as Belgium’s Royal chocolatier, our products are available the world over.

The perfect GODIVA experience is always our priority. If the weather is warm, your order will be neatly packaged and delivered in special ice-packs. If we are concerned about extreme heat causing damage to your order (and it won’t be everything you dreamed of), we will contact you to arrange an alternate delivery date.

If you have a dairy allergy, it’s best you don’t consume GODIVA products.

Due to the wide range of world-class ingredients that go into all our beautifully crafted chocolates, all our products may contain traces of nuts and/or peanuts. If you have a nut allergy, it’s recommended you don’t consume GODIVA chocolate.

As we work with so many different ingredients, we can’t guarantee our products don’t contain any gluten. If you have a gluten allergy, it’s best you don’t consume GODIVA chocolate.

Most of our carefully considered chocolates and other GODIVA products are dairy based. Because of this, none of them are vegan friendly.

To ensure our products are only ever delivered and presented to you as fresh possible, we are unable to accept an exchange or return due to change of mind (or heart).

Here at GODIVA, we’re total perfectionists and it shows. However, if you do have an issue with your order, please contact us within five working days. If it’s our mistake, we’ll be sure to have a solution as soon as humanly possible. However, we’re not responsible for faults resulting from environmental factors outside of our control.

To bring your chocolates back to ideal melt in your mouth temperature, keep them in plastic bags until the entire package comes to room temperature. This will take approximately two hours if stored in the refrigerator, and six hours if stored in the freezer.

There’s nothing like discovering a new rich piece of chocolate artistry. And, although we do not ship samples, our dedicated GODIVA Café Chocolat stores frequently offer new treats and samples for you to savour.

We couldn’t be more excited to help make your day even more wonderful. Please contact us with your details and a dedicated staff member will be in touch.

Rich experiences make for richer relationships. And with a bespoke range of timeless chocolate options available for your choosing, you can customise a personalised present no one could ever forget. Please contact us with your request and a dedicated staff member will get in touch to help put together your carefully curated GODIVA gift.