WHEN WILL MY ORDER BE SENT?
If you order before 10am between Monday to Thursday we will endeavour to dispatch your order on the same day. We do not dispatch orders on Fridays, weekends or the day before a public holiday.
During warmer months shipping may be affected by the weather. During times of warm weather we will hold onto your order until the next suitable gap.
Occasionally we're out of stock of an item and may need to wait for new stock to be delivered before your order can be fulfilled and dispatched. We will contact you by email to advise of any delays due to out of stock product, or will offer a substitute or refund.
WILL MY CAREFULLY CRAFTED CHOCOLATES SURVIVE WARM WEATHER?
The perfect GODIVA experience is always our priority. If the weather is warm, your order will be neatly packaged with special ice packs and insulating foil. If we are concerned about extreme heat causing damage to your order (and it won’t be everything you dreamed of), we will contact you to arrange an alternate delivery date.
AUSTRALIA WIDE EXPRESS DELIVERY (Australia Post)
For orders under $65, there is a fixed delivery fee of $9.90 for Australia Post Express Shipping Australia Wide. If you spend over $65, you'll enjoy free delivery.
MELBOURNE METRO FOUR HOUR DELIVERY (Zoom2u)
We get it. Sometimes, perfection can’t wait. GODIVA can arrange for your chocolates to be with you within four hours. Currently, this is available in selected Melbourne metro areas (orders are dispatched from our Melbourne CBD, Doncaster and Chadstone stores), seven days a week between 10am-4pm. As we grow and open more stores across Australia, we’ll be proudly offering this delicious service far and wide.
NEW ZEALAND AND INTERNATIONAL DELIVERY
Unfortunately, GODIVA Australia does not currently orders internationally including to New Zealand. We hope to service New Zealand in the future, as everyone deserves to Treat Themselves Wonderful.