Terms of Service

Godiva Australia will endeavour to provide Goods and Services that are packed to perfection and dispatched to the address specified in your order, however Godiva Australia will not be liable for any delay in delivery for any reason.

You cannot refuse to accept Goods merely because they are not delivered by any given date or dates.

It is your responsibility to ensure you are available to receive the delivery. If you are not at the delivery address to receive the goods, a card with an alternative pick up address will be left at your delivery address by our delivery partner.

"Packed to perfection" means Godiva Australia will package your Goods with care and attention, and you will receive no melted chocolate. 

If your goods arrive melted, you must verify and notify the Godiva Australia team via customerservice@godiva.com.au within 48 hours of receipt of the order. The email must include a visible and clear photograph or video of the goods in question. If the delivery is confirmed melted, the value of the melted goods in question will be refunded.

When a refund is due, Godiva Australia will reimburse the original purchaser the price of the affected goods and if relevant, the invoiced delivery charges, within 7 days of receipt of the verified photograph of melted goods.

We do not offer refunds on purchases for change of mind or incorrect addresses.